Refund Policy

Project Suite wants to ensure client satisfaction. This policy explains when and how you can receive a refund for services or event registrations.

Refund Eligibility
You are eligible for a refund if:
∙    You cancel a service engagement or event registration at least 3 days before the scheduled date
∙    The request is made in writing to [your email]
∙    A service or event is cancelled by Project Suite
You are NOT eligible for a refund if:
∙    You cancel less than 3 days before the scheduled date
∙    You do not attend or engage (no-show)
∙    You partially complete a service
∙    You request a refund after the service or event occurs
∙    Services have already been delivered or begun

Refund Process
To request a refund:
1.    Email [your email] with your name, booking or ticket number, and reason for cancellation
2.    Include “REFUND REQUEST” in the subject line
3.    We will respond within 5 business days

Refund Timeline:
∙    Approved refunds are processed within 7–10 business days
∙    Credit card refunds may take an additional 3–5 business days to appear in your account
∙    Refunds are issued to the original payment method

Refund Alternatives
If you cannot proceed with a service or event, you may:
∙    Reschedule your service or event (subject to availability)
∙    Transfer your registration to another person (if permitted)
∙    Receive a credit toward a future Project Suite service or event (valid for 12 months)

Special Circumstances
Medical or Personal Emergency:
∙    Contact us as soon as possible with supporting documentation
∙    We will evaluate on a case-by-case basis
∙    Credit toward a future service is typically offered
∙    Partial refunds may be considered depending on work completed

Service or Event Cancellation:
If Project Suite cancels a service or event:
∙    You receive a full refund, OR
∙    Automatic credit toward a future service or event
∙    Rescheduling to a later date at no extra cost
∙    You will be notified of cancellation as soon as possible

Significant Changes:
If a service or event is significantly changed (date, time, format, location, or scope), you may request a refund or cancellation within 3 days of the change announcement.

Non-Refundable Fees
Some circumstances may result in non-refundable or partially refundable situations:
∙    Payment processing fees (if you request a refund to a different payment method)
∙    Transactions made with discount codes or promotional pricing (refund reflects promotional price)
∙    Partially completed consulting engagements or custom work
∙    Non-refundable deposits specified in service agreements

Custom Services & Consulting
For custom consulting engagements:
∙    Specific refund terms will be outlined in your service agreement
∙    Refunds depend on the stage of work completion
∙    Contact us to discuss your specific situation

Questions?
For refund questions, email projectsuiteinquiry@gmail.com with:
∙    Your name
∙    Booking or ticket number
∙    Service or event name and date
∙    Your question or concern
We aim to respond within 2 business days.

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Effective Date: March 2026